FAQ LiveKing —
Answers to Your Questions

The minimum age requirement is 18 years old without exception. This is an absolute requirement that applies to all players regardless of nationality or location. LiveKing conducts age verification during KYC, and any account found to belong to a minor will be suspended immediately.

No. Each individual is only permitted to hold one active account at LiveKing. Opening multiple accounts violates the platform's Terms and Conditions and may result in all associated accounts being suspended, including any accumulated balances and bonuses. If you are experiencing issues with an existing account, please contact our customer support for assistance.

KYC (Know Your Customer) is a standard identity verification process carried out before your first withdrawal is processed. Documents typically required include a copy of your MyKad or a valid passport. In certain cases, proof of address such as a utility bill may be requested. The KYC process LiveKing completed within 24 business hours and all documents are protected with full encryption.

Contact information changes can be requested through the "Account Settings" section after logging in. For security reasons, changing your phone number requires verification from your old number first. If you no longer have access to your old number, please contact customer support. LiveKing with proof of identity for assistance.

Yes, you can request account closure at any time. Before closing your account, make sure you have withdrawn all remaining balance. Contact our customer support team LiveKing via live chat to begin the account closure process. Please note that transaction data may need to be retained for a certain period to comply with legal requirements.

LiveKing supports a wide range of popular deposit methods in Malaysia, including FPX (online bank transfer), Touch 'n Go eWallet, GrabPay, Boost, direct bank transfer, and Visa/Mastercard credit and debit cards. All transactions are processed in Malaysian Ringgit (MYR) and deposits are usually credited within a few seconds to a few minutes depending on the chosen method.

Withdrawals to e-wallets such as Touch 'n Go and GrabPay are typically processed within 15 to 30 minutes. Bank account withdrawals via standard transfer take between one and three business days, while instant transfer withdrawals can be completed within a few hours. Your first withdrawal requires completed KYC verification beforehand.

Yes, minimum and maximum limits vary depending on your payment method and account level. Generally, the minimum deposit starts from RM 20, and withdrawal limits are based on your VIP account level — the higher your VIP level, the higher your daily and weekly withdrawal limits. The latest limit information can be found under "Deposit & Withdrawal" after logging in to your account.

Don't panic. In most cases, pending deposits are resolved within 15 to 30 minutes. If after 60 minutes your deposit has still not arrived, contact our customer support team LiveKing via live chat and provide proof of payment such as a screenshot of the receipt or the transaction reference number. Our team will investigate and resolve the issue promptly.

LiveKing does not charge any additional fees for deposits or withdrawals. However, your bank or e-wallet provider may apply their own processing fees subject to their third-party policies. We recommend checking with your payment provider for the latest fee information on their end.

The welcome bonus is automatically credited to your account once your first deposit is successfully processed. You do not need to enter any promo code — this bonus is activated automatically for all new members LiveKing that meets the minimum deposit requirement. Please make sure you read the applicable wagering (rollover) terms before using the bonus.

The wagering requirement (rollover) is the total amount you need to wager before bonus funds can be converted to cash and withdrawn. For example, if your bonus is RM 100 with a 10x rollover, you must place bets totalling RM 1,000 before that bonus can be withdrawn. The exact rollover requirement is stated in each offer's terms and can be viewed under "My Bonuses" in your account.

VIP Levels LiveKing determined by the reward points you accumulate through your betting activity. Every bet you place earns points, and once you reach a certain threshold, your VIP level is automatically upgraded. The higher your VIP level, the greater the benefits you enjoy — including higher withdrawal limits, personalised bonuses, greater cashback, and access to exclusive concierge services.

Yes, most bonuses LiveKing have an expiry date stated in their respective terms. The expiry date typically begins from the date the bonus is credited to your account. If the rollover requirement is not met before the expiry date, the bonus will expire immediately and cannot be recovered. You can check the expiry date of each active bonus under "My Bonuses" in your account.

LiveKing offers a wide range of game categories including Live Casino (baccarat, roulette, blackjack, dragon tiger, sic bo), hundreds of slots from the world's leading providers, bingo in various formats, exciting fish shooting games, and other classic table games. The game collection is updated regularly with new titles so you never run out of options.

Yes. All games at LiveKing uses an independently certified Random Number Generator (RNG) to ensure every outcome is completely random and cannot be manipulated. Live Casino games are streamed live from real studios with human dealers you can watch in real time, providing the highest level of transparency.

Demo mode is available for most slot games at LiveKing. Demo mode lets you practice and understand game mechanics without using real money. However, live casino games and bingo require an active account with a balance to join, as they involve real-time sessions with other players.

For the best gaming experience, we recommend a stable internet connection with a minimum speed of 5 Mbps. A up-to-date modern browser such as Chrome, Firefox, Safari, or Edge is sufficient for web play. For the mobile app, Android 5.0 or above or iOS 12 or above is required. Live Casino requires a more stable internet connection to avoid streaming interruptions.

LiveKing uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are kept fully separate from the company's operating funds, ensuring your balance is always secure. Our system also continuously monitors account activity to detect and prevent any unauthorised access.

Log in to your account and go to "Account Settings", then select "Security". From there, enable the "Two-Factor Authentication (2FA)" option and follow the instructions provided. With 2FA active, every login from a new device or location will require an additional OTP code sent to your phone. This is a highly effective layer of protection and we encourage all players to activate it.

Contact our customer support team LiveKing via live chat immediately. Our team will help you end all active sessions, change your password, and secure your account again. We will also review recent activity logs to determine whether any unauthorised actions have taken place. Do not delay — immediate action is key to protecting your account and balance.

App LiveKing can be downloaded directly from the Download on our website. The APK file for Android devices can be downloaded and installed directly. For iOS users, follow the instructions on the Download page to get the app on your device. We recommend always using the latest version of the app for the best experience and most up-to-date security features.

Try these basic troubleshooting steps in order: first, fully close and relaunch the app; second, check if an update is available and install it; third, check your internet connection; fourth, restart your device. If the issue persists after all the above steps, uninstall and reinstall the app. If the problem continues, contact customer support LiveKing with your device model and operating system version.

Yes, your account LiveKing your account is fully integrated across all platforms. Your balance, bonuses, betting history, and account settings sync in real time between the mobile app and web browser. This means you can start a session on your mobile phone and continue on your laptop without any interruption or data loss.

LiveKing provides a range of responsible gaming tools including daily/weekly/monthly deposit limits, loss limits, session time limits, cooling-off periods from 24 hours up to 6 months, and a lifetime self-exclusion option. All tools can be activated directly from your account settings without contacting anyone. Learn more on the Responsible Gaming ours.

Self-exclusion can be activated through the "Responsible Gaming" section in your account settings, or by contacting customer support. LiveKing directly. The minimum self-exclusion period is six months. Once activated, this decision cannot be reversed until the period expires. Any valid remaining balance in your account can still be withdrawn during the exclusion period by contacting our support team.